Facebook and Slack integration
Request a callback
Zendesk integration
Analytics
Call recording

FAQ

How does the widget work?

- You set the widget code to your website. Once a potential customer leaves you his phone number and click on Call me button, Pulsar system calls and connects him in 27 seconds to the first free manager.

Why do I need this?

- The widget increases the number of calls and does not allow customer to leave your website.

How can I understand that this is a call from the website?

- When you answer the call, the voice system will inform you about it.

What will happen if my telephone line is busy?

- You can specify more than one number to receive incoming calls and set up dial-up script (consistent / parallel).
Under script «Consistent»: if the number of the first employee is busy, our service calls the next free manager from the list of numbers you have specified.
Under script «Parallel»: call goes simultaneously on all numbers mentioned and connects with the manager who answers the call first.

Where goes the call if there is nobody in the office?

- After hours the widget works in the night mode, offering visitors to write a letter or to order a call at an appropriate time the next business day.

Can I listen to the recording of my calls?

- Yes, in the section Call statistics you can find all information on the calls and listen to the call recording at any time.

What can I do if I do not want certain numbers to call me?

- You can add these numbers to the blacklist and they will not be able to call you anymore.

How should I pay for the widget?

- We take only the monthly payment for the service itself according to the tariff plan. You should buy minutes to pay for the calls additionally from a service provider at cost.

Where to purchase minutes?

- You can order and pay for the time for calls in your personal Pulsar account.If you make an initial payment, you will receive from us a gift of $15 for the tariff plan “Company” and $25 for the tariff plan “Corporation” on your personal account.
Here is the link where you can see call prices: Call prices

How is the call time charged?

- Call billing starts from the moment when one of the subscribers picks up the phone. You pay for two subscribers.
Call billing is per minute and seconds are rounded to minutes.

What are the benefits for your website visitors?

1. A visitor has to enter his phone number in the widget form and wait 27 seconds until system connects him with the free manager.
2. All calls are free.
3. No need for him to search for the contacts on the website and wait on the line for an answer.
4. In order to write a message to the website operator, a visitor can do it in the same widget form, it is enough to ask his question and email.
5. Callback order at an appropriate time.

What are the benefits for an owner of a website?

- 90% of visitors of a website just leave it for various reasons. The widget encourages visitors to get advice from an expert right now.
Service automates the flow of calls and requests from your website, leads analytics of calls and KPI of your employees via the built-in CRM.

How to install the widget on my website?

- You need to create an account, to indicate phone numbers to receive calls and use the widget creation wizard.
You need to copy and paste the resulting code before the closing tag / body.

Does the system take into account the time zone adjustment?

- Yes, it takes it into account. The system automatically identifies the region of the customer and if at the time of a call request there are off hours in your region, a customer will be able to choose an appropriate time for a call taking into account your business day.

Startup

  •  
  • CRM
  • 1 website with widgets
  • Client email requests
  • Individual widget
  • 1 agent
  • Facebook messenger and Slack
  • Email notifications
  • Night mode
  • Blacklisted numbers
  • Agent Reports
  • Customer segmentation
  • Mobile version
  •  
  •  
  •  
  •  

$0

Free 14-day trial

TRY NOW

Corporation

  • Get $25 signup bonus
  • CRM
  • Dashboard
  • Call recording
  • Client email requests
  • Unlimited number of widgets
  • Individual widget
  • Unlimited agents
  • Facebook messenger and Slack
  • Email notifications
  • Blacklisted numbers
  • Customer segmentation
  • Night mode
  • Agent reports
  • Mobile version
  • Personal manager
  • Rest API

$99

per month

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